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Customers can pay fines/fees at any San Bernardino County Library Branch.
Collection Agency Payments
Customers can make payments to the library.
Partial payments may be made but if not paid in full within 120 days, the account will still be referred to the credit bureaus.
All payments are reported daily to Unique Management Services.
Accounts sent to the credit reporting agencies will be removed from a customer’s credit history once the account is cleared at the library.
Customers must contact the credit agency reporting the record of debt, and neither Unique Management nor the Library is authorized to request changes to their credit record.
Credit Bureaus – Dispute Contact Information:
Experian (formerly TRW)
(999) 397- 3742
P.O. Box 2000
Chester, PA. 19022
- Unique Management Services is a material recovery service. It is not a credit reporting agency. After 120 days, even if partial payments have been made, Unique Management Services submits the delinquent account to credit reporting agencies, which make the information available to credit grantors such as mortgage companies and banks. All payments are reported daily to Unique Management Services.
- Showing a debt as “paid” on a customer’s credit report is not the same as “expunging” the debt from the customer’s credit report.
- When a debt is expunged, it is removed entirely from the customer’s credit report as though it had never been there. Unique Management Services has a contractual agreement with the credit reporting agencies to request that a debt be expunged from the credit report only if the account was reported in error.
Customers wishing to dispute fines/fees must contact the branch manager at their home branch immediately.
Customers wishing to dispute being sent to Unique Management Collection Agency should contact:
Unique Management Services
119 E. Maple Street
Jeffersonville, IN 47130
Refunds for Lost Material
If you have found an item you have paid for because it was considered lost:
Take the item and your receipt to your home branch. Make sure to give the library your current mailing address.
Request for refunds must be made within 90 days of payment for a lost item.
Refunds are made only for the value of the materials returned, not for any fines included in the total payment.
Refunds may take up to three months to process.